Terms and Conditions of Use for Oneagent

The access to and use of this website are subject to the following terms and conditions of use ("Terms"). Please read the terms carefully as they shall apply to all users of this website.

A user may opt for services through this website only if he accepts and abides by all of the terms. Oneagent may periodically change these terms without notice.

Definitions:

For the purpose of these terms, the following words and phrases shall have the meaning assigned to them under this article. "Services" means the service provided by Oneagent and service providers to users, whereby a user can make payments to suppliers, beneficiaries, or other payees, by IMPS/NEFT/RTGS/UPI, that may be accepted by Oneagent from time to time in these terms.

User:

Shall mean any person who is boarded on the Oneagent platform for using this website and/or who transacts or avails of the services through this website to make payments to third parties. The term "User" shall also cover personnel of any user who are authorized to avail of the services on behalf of the user.

Payee:

Means any person to whom a payment is made using the services, and the term includes a user who uses the services to receive payment.

Payer:

Means any person who makes a payment using the services, and the term includes a user who uses the services to make payment.

Products:

Mean any services or products which are purchased/offered for sale by a user to third parties from time to time, using these services. Products shall not include those banned products and services that are listed in Annexure A.

Service Provider:

Means a bank, association, facility provider, card issuing institution, acquiring bank, other financial institution, card processor, clearing house networks whose facilities or services are utilized in the provision of these services.

Transaction:

Means a payment instruction that results in the successful transfer of monies (a) from a user to a payee; or (b) from a payer to a user.

Transaction Amount:

Means the total amount payable/receivable by a user/payee. This amount shall include all taxes, charges, interest, delivery costs, commissions, etc.

Eligibility:

The website and services are intended solely for persons who can form legally binding contracts under Indian law and who are 18 years of age or older. Any access to or use of the website or services by anyone under 18 is expressly prohibited. By using the website or services, the user represents and warrants that he is 18 or older and is competent to contract. The user also agrees that his payer/payee is similarly competent to contract.

A user represents and warrants that he has full power and authority for using the services and is in strict compliance with all laws.

These terms and conditions as accepted by the user shall be read along with and in addition to any terms and conditions in force from time to time and issued by any service provider. They will also be read in conjunction with the privacy policy.

A user may use the services and this website only if he accepts and abides by all of the following terms and conditions.

Registration:

In order to avail the services, the user must be registered with Oneagent and the service providers. The user shall provide Oneagent Private Limited with all such documents as may be required. By registering with Oneagent, the user agrees to provide true, accurate, current, and complete information, failing which Oneagent may at any time reject the user’s registration and terminate his right to use or access the website and/or services. When the user registers with Oneagent, a user account will be created, associated with the user’s username, password, and other identifying information. The user shall be responsible for anything that happens through his user account.

Use of Services:

The services may be used by the user for making payments to third parties.

To enable the user to use the services, a link with login credentials will be communicated to the user on his mobile phone or email address, and the user irrevocably and unconditionally accepts the sole responsibility for use, confidentiality, and protection of said login credentials, including passwords, as well as for all orders and information changes entered into the mobile/email account using such login credentials.

Oneagent has no obligation to verify the authenticity of the transaction other than by means of verification of the user’s basic KYC information. The user shall at all times take all appropriate steps, including those mentioned herein, to maintain the security and confidentiality of the information. Oneagent shall not be liable for any mistake or misuse of the services by either the user or by any person authorized by the user or by any person gaining access to the services through the user. The user agrees that Oneagent accepts all instructions originating from his account in good faith and in a manner consistent with commercially reasonable security standards. The user shall indemnify and hold Oneagent harmless for direct or indirect losses sustained as a result of the disclosure of sensitive information by or through the user.

On receiving the necessary details from the service provider, Oneagent shall initiate the required payment to payee/user/ as instructed by user/payer.

Confirmation of the transaction performed using valid login credentials shall be conclusive evidence of a transaction being effected. The user is responsible to furnish Oneagent with correct and current payee information. In the event that the payment is in respect of a purchase of products by the user/payee, Oneagent shall not be required to ensure that the purchased products have been duly delivered. In the event a user chooses to complain about a transaction, the same should be communicated to Oneagent within 10 (ten) days of the transaction.

User Obligations:

Each user shall be responsible to:

1. Furnish correct and accurate information of the payee as may be required, on an independent basis.

2. User shall not carry out any activity, which is banned, illegal or immoral.

3. Use the services in any manner or in furtherance of any activity, which constitutes a violation of any law or regulation or which may cause Oneagent to be subject to investigation, prosecution or legal action.

4. User undertakes and assures Oneagent that payments shall not be made in respect of any products mentioned in the banned items list set out in Annexure A hereto.

5. User shall act in compliance with all laws, rules, and regulations and shall at all times comply with the guidelines set by service providers.

6. User shall not sell, provide, exchange, or otherwise disclose to third parties or use themselves (other than for the purpose of completing a transaction, or as specifically required by law) any personal information about any third party, including the account details and mobile number, without obtaining the prior written consent of such third party.

7. User shall take all precautions as may be feasible or as may be directed by Oneagent to ensure that there is no breach of security and that the integrity of the link between their systems/site, the website, and the payment mechanism is maintained at all times. In the event of any loss being caused as a result of the link being breached or as a consequence of the link being improper or being in violation of the provisions